The patient, identified as a 34-year-old male with a mild stomach infection, arrived at the OPD accompanied by his mother, father, wife, wife's mother, two brothers, one sister-in-law, a cousin who was "nearby anyway," and a neighbour who came for "support." The doctor has called the patient's name four times. Seven people stood up.
Nine people are therefore waiting outside. They have formed a standing cluster near the OPD entrance. The cluster is providing real-time medical commentary based on WhatsApp messages from the wife who is inside. The commentary includes: the doctor "looks young," the hospital "smells different from last time," and the cousin's opinion that "this doctor is not as good as Dr. Sharma from Dilsukhnagar who treated Babloo's kidney in 2019." Dr. Sharma has not been consulted. Dr. Sharma's opinion on the stomach infection is not available. Dr. Sharma is, presumably, at his own clinic, treating someone who also brought nine relatives.
The mother then produced a folder. The folder contained: the patient's medical reports from 2018, a blood test from 2021 that she brought "just in case," a handwritten list of all medicines the patient has ever taken, a prescription from a different doctor for a different illness in 2023, and a photograph of the patient when he "looked healthy" that she wanted the doctor to compare with the patient's current appearance. The doctor looked at the photograph. He looked at the patient. He agreed the patient had lost some weight. He prescribed an antacid and rest. The mother asked if a blood test was needed. The doctor said no. The mother asked if a scan was needed. The doctor said no. The mother asked if the antacid was safe. The doctor confirmed it was safe. She asked which brand. He said any brand. She asked which brand he personally uses. He told her. She wrote it down. She will buy that brand. This is called trust.
